Refunds and Exchanges
Our 100% guarantee ensures that every purchase on www.RobertMarkGolf.com exceeds your expectations. We will gladly accept a return or exchange of items that are in new and unused condition. However, these items will be subject to a 20% restocking fee. Return product shipping fees are not refunded and are the expense of the customer.
Robert Mark Golf will replace any item with quality defects from workmanship or materials within 30 days of purchase. Robert Mark Golf does not accept returns on items with damages caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors/material through time, exposure to elements or extensive use.
Refunds will be issued to the credit card used at the time of purchase. We kindly ask that you allow up to 7 business days for your return to be processed. Once your return has been completed, you will be notified via email.
To start the return process, email us at Rob@RobertMarkGolf.com and include your order number with an explanation for the return or exchange. Once your email has been reviewed, instructions on where to return the item will be emailed to you.
Please note: Certain custom and personalized items ie. names, initials, custom logos etc. are not eligible for returns or exchanges. However, our goal is for all of our customers to be completely satisfied and we will always do our best to make your custom purchase from Robert Mark Golf a great experience!