Refunds and Exchanges
Our 100% guarantee ensures that every purchase from Robert Mark Golf exceeds your expectations. Otherwise, you have 30 days, starting on the date of delivery, for a refund.
Refunds will be issued to the credit card used at the time of purchase. We kindly ask that you allow up to ten business days for your return to be processed. Once your return has been completed , you will be notified via email. Return shipping fees are not refunded and are the expense of the customer.
We do our best to accurately depict the color of all our leather products online. However, due to the variations in color monitor calibration, they may vary slightly in person. If you would like a swatch of our actual leather choices, please email us prior to placing your order.
All items must be returned in the original condition. Returns that are damaged or soiled may not be accepted and may be returned to the customer. Unidentified returns may be returned to the sender. NOTE: We are NOT responsible for lost return packages, and recommend you insure and track your packages. You are also welcome to use the shipping method of your choice.
To start the return process, email us at Rob@RobertMarkGolf.com and include your order number and an explanation for the return or exchange. Once your email has been reviewed, instructions on where to return the item will be emailed to you.
Please note: Certain custom and personalized items ie. names, initials etc. are not eligible for returns or exchanges. However, our goal is for all of our customers to be completely satisfied and we will always do our best to make your custom purchase from Robert Mark Golf a great experience!