FAQ


Where are your products made? All Robert Mark Golf products are designed and hand crafted entirely in Rhode Island.

What are your products made from? All Robert Mark Golf products are custom made and hand stitched from premium genuine leather. Each of our headcovers is lined with the highest quality 100% fleece material. 

SHIPPING FAQ

What are my shipping options? Robert Mark Golf's preferred shipping method for domestic and international order is USPS Priority Mail. Please note: We recommend all customers choose to insure their packages at their own cost. Robert Mark Golf is not responsible for lost, stolen or undeliverable packages due to customers providing incorrect shipping information, absence of signature required or other unforeseen circumstances on packages that are not insured. For special shipping requests or expedited orders, please contact us at Rob@RobertMarkGolf.com. 

How do I track my order?
All packages sent via USPS will have a tracking number assigned. Your tracking number will be emailed to you when your order is shipped. PLEASE MAKE SURE THAT YOUR ORDER IS SHIPPING TO A SECURE LOCATION, AS ONCE PACKAGE HAS BEEN DELIVERED TO THE CORRECT LOCATION WE CANNOT BE RESPONSIBLE FOR LOST OR STOLEN PACKAGES.  Robert Mark Golf is not liable for any lost shipments. Customers are responsible for claiming all misplaced, lost, undelivered OR "abandoned" shipments directly with USPS. All customers are encouraged to contact the shipping carrier about a missing or undelivered package. In the event that your package is lost or misplaced we will do our best to assist you.

Do you ship internationally? Yes we do. Robert Mark Golf ships anywhere in the world through USPS International Priority Mail for a single flat rate. Please note: Please note: We recommend all customers choose to insure their packages at their own cost. Robert Mark Golf is not responsible for lost, stolen or undeliverable packages due to customers providing incorrect shipping information, absence of signature required or other unforeseen circumstances on packages that are not insured. For special shipping requests or expedited orders, please contact us at Rob@RobertMarkGolf.com.

How long will it take for my order to arrive? Stock Orders typically ship from within 7 days of order placement. Custom orders will arrive between 3-4 weeks  from when payment has been processed. Our standard shipping method is USPS Priority mail which arrives anywhere in the continental USA in approximately two days. Please note: We recommend all customers choose to insure their packages at their own cost. Robert Mark Golf is not responsible for lost, stolen or undeliverable packages due to customers incorrect shipping information, absence of signature required or other unforeseen circumstances on packages that are not insured. For special shipping requests or expedited orders, please contact us at Rob@RobertMarkGolf.com.

DESIGN

What is the process for having a custom design made? Robert Mark Golf will custom craft almost any idea our customers can think off. Examples of customization are: personalizing with initials, names, school logos, club logos, quotes or unique images. Most any color combinations are possible. Please contact us at Rob@RobertMarkGolf.com or our page Custom & Bespoke Design to initiate the process. We will discuss with you your design ideas. Cost will vary depending on the complexity of the design. A price quote will be given and payment is expected prior to beginning any custom artwork. After approval of artwork, we will begin your custom one of a kind design. Custom designs are made to order and will typically take three to four weeks from when payment is processed. 

REFUNDS & EXCHANGES

What is your refund and exchange policy? Our 100% guarantee ensures that every purchase from Robert Mark Golf exceeds your expectations Otherwise, you have 30 days, starting on the date of delivery, for a refund. 

Refunds will be issued to the credit card used at the time of purchase. We kindly ask that you allow up to ten business days for your return to be processed. Once your return has been completed , you will be notified via email. Return shipping fees are not refunded and are the expense of the customer.

We do our best to accurately depict the color of all our leather products online. However, due to the variations in color monitor calibration, they may vary slightly in person. If you would like a swatch of our actual leather choices, please email us prior to placing your order. 

All items must be returned in the original condition. Returns that are damaged or soiled may not be accepted and may be returned to the customer. Unidentified returns may be returned to the sender. We are NOT responsible for lost return packages, and recommend you insure and track your packages. You are also welcome to use the shipping method of your choice. 

To start the return process, email us at Rob@RobertMarkGolf.com and include your order number and an explanation for the return or exchange. Once your email has been reviewed, instructions on where to return the item will be emailed to you. 

Please note: Certain custom and personalized items ie. names, initials etc. are not eligible for returns or exchanges. However, our goal is for all of our customers to be completely satisfied and we will always do our best to make your custom purchase from Robert Mark Golf a great experience!

WHOLESALE

Do you sell to wholesale accounts? Please contact us for information on wholesale.

Do you have discount pricing for wholesale customers? Please contact us at Rob@RobertMarkGolf.com for more information on wholesale pricing and what qualifies as a wholesale customer.

How do I contact Robert Mark Golf?

To contact Robert Mark Golf please see below. 

PHONE:

  • T: 401-623-1090

EMAIL:

  • Rob@RobertMarkGolf.com

HOURS OF OPERATION

  • Customer Service Hours:
  • M-S 7:00am - :5:00pm EST

CORPORATE MAILING ADDRESS 
(NOT FOR PRODUCT RETURNS)

  • Robert Mark Golf
  • 560 Mineral Spring Avenue
  • Unit 311
  • Pawtucket, Rhode Island 02860
  • T: 401-623-1090

    PR INQUIRIES

    • Rob@RobertMarkGolf.com

    USA & INTERNATIONAL WHOLESALE INQUIRIES

    • Rob@RobertMarkGolf.com

    E-COMMERCE & ALL OTHER INQUIRIES

    • Rob@RobertMarkGolf.com