
It’s the quality of the product.
It was good. This is my second order. I came back for the product, which is so very nicely designed and very well made. The communication, however, has been frustrating. You never know when anything is going to ship or whether it is being custom made or is ready to be shipped. I’ve had to inquire both times as to the status of orders. Both of my orders appeared to be from the “Cutting Room Floor, meaning they were in stock, but one cover took 6 weeks the first time and the second one took over 8 weeks to arrive. Had no idea if it was ready to ship or had to be custom built. I get it…custom takes time. But knowing would be nice. Such a great product, but frustration in the process and communication.